Terms and Conditions – AXN Cleaning Services

By placing an order either over the phone, email, or website, the customer has a verbal or written agreement, and is bound to AXN Cleaning Services Terms and Conditions.

Services

Regular Domestic Cleaning

• Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services.
• The sales advisors can only give a rough estimate of the duration of the cleaning service.
• Duration may vary therefore a degree of flexibility is required.
• The customer agrees to provide a task list unless other arrangements have been made.
• Key collection outside the cleaning area postcode: £15.
• AXN Cleaning Services will not be responsible for triggering alarm systems.
• The quoted price includes cleaning services only.
• Additional parking charges may apply.

End of Tenancy Cleaning

• AXN Cleaning Services reserves the right to amend quotations if requirements change.
• Key collection outside the cleaning area postcode: £15.
• Minimum duration of 2 hours per visit applies.
• Cleaning duration estimates are approximate.
• End-of-tenancy cleaning may take double the normal cleaning time.
• After builders, party, or neglected homes may take longer to clean.
• Additional parking charges may apply.

One-Off Cleaning

• AXN Cleaning Services may amend quotations if requirements change.
• Minimum duration of 3 hours per cleaning visit applies.
• The customer agrees to provide a task list.
• Key collection outside the cleaning area postcode: £15.
• Cleaning duration estimates are approximate.
• Post construction or heavily neglected homes may require extra cleaning time.
• Additional parking charges may apply.

Payments

• Payment is requested on completion of the cleaning session.
• Payments can be made in cash.
• Debit or credit card payments can be made over the phone in advance.
• Outstanding balances may be charged to the provided debit/credit card.
• Late payments may be subject to additional charges.

Complaints and Claims

• Complaints, damages, or theft must be reported within 48 hours.
• Customer or representative presence is required before and after cleaning.
• Inventory checks must be scheduled within 48 hours after cleaning.
• AXN Cleaning Services may take up to 7 working days to respond.
• Complaints based on inventory reports after 24 hours will not be accepted.
• Fragile and sentimental items should be removed before cleaning.
• Key replacement liability is limited to £30 per household.
• Customer information will remain confidential.
• Damaged items may be repaired or compensated at current cash value.

Insurance

• AXN Cleaning Services has Public and Employer Liability Insurance.
• Claims must be reported within 48 hours of service date.
• Insurance terms and excess apply to all claims.

Customer Satisfaction

• Refunds are not normally provided.
• AXN Cleaning Services may offer a re-clean where appropriate.
• The customer must allow the cleaner to return if necessary.
• The company reserves the right not to return a cleaner more than once.

Liability

• Tasks not listed on the task list are excluded.
• Cleaning may be incomplete due to lack of hot water or electricity.
• Existing stains or damages may not be fully removable.
• Special cleaning methods may be refused if unsuitable.

Health & Safety

• Unsafe, hazardous, or unsanitary properties may result in service refusal.
• Harassment, abusive language, or unsafe behaviour will not be tolerated.
• Cleaning sessions may be cancelled immediately if necessary.

Pets

• Homes with pets may require additional cleaning time.
• Pets should be secured or supervised during cleaning.

Cancellation

Regular Domestic Cleaning

• 24 hours notice is required for cancellation or rescheduling.
• Full charges apply for cancellations made within 24 hours.
• Lock-outs or key problems may result in full charges.

End of Tenancy Cleaning

• 48 hours notice is required for cancellation or rescheduling.
• 20% cancellation fee applies within 48 hours of appointment.
• Deposits may be used toward cancellation fees.

One-Off Cleaning

• 48 hours notice is required for cancellation or rescheduling.
• 20% cancellation fee applies within 48 hours.
• Deposits may be used toward cancellation fees.

After Cancellation of Cleaning Service

Customers may not directly hire cleaners introduced by AXN Cleaning Services after termination of service unless a referral fee of £300 is paid.

Legal Information

These terms and conditions are governed by United Kingdom law. AXN Cleaning Services reserves the right to amend these terms without prior notice.

Questions?

If you need to contact us regarding our cleaning services, please use the contact form on the website or call:

07951 913 939